KYOCERA Global Service Awards 2014

2014 Service Award_FinalA key focus of KYOCERA is to be the leading service organisation in the printer/copier industry. In order to deliver outstanding service quality, the excellent product knowledge, technical understanding and training of KYOCERA’s own and partner technician’s is paramount.

To recognise the expertise in quality and service, KYOCERA is inviting all of its contractual partners’ technicians to compete against each other in an exciting contest to prove their skills at the ’KYOCERA Global Service Awards’.

 “Experience your Excellence” by setting the benchmark of service quality.

By participating in the contest, technicians can prove that they are in fact, the best KYOCERA technician in Australia. The national champion will receive the title of ’Australia’s Best KYOCERA Technician’ for 2014. What’s more, they will also win the ’Trip of a Lifetime’ to visit the KYOCERA headquarters in Kyoto, Japan.

The competition is divided into two stages, starting with an online pre-qualification questionnaire. The second stage involves the highest scoring technicians participating in a one-day elimination contest of theoretical and practical knowledge.

For information on how to participate, please contact Hendra Djuhari via email and provide your name and full Authorised Dealer contact details. 

Increase productivity with mobile applications


Whether you’re interested in organising your meetings, saving documents securely to the cloud or you’re the modern business employee on the move; mobile technology is becoming an important part of everyday business.

Here are some websites with apps you might like to explore:

Innovation_Technology

  • Meetings: Take notes, create an agenda, keep track of attendees, email the meeting notes and send meeting invites
  • The business traveller: Calculate your frequent flyer points or search out the best coffee in any city
  • Cloud computing apps: Store and access your photos, documents and videos on the web
  • Finance Management: Track your expenses and current financial information
  • Business Life: Dictate your meeting notes and share files with colleagues
  • Mobile print: Print and scan to the cloud or direct to a device 

Find out more about how Kyocera products are compatible with mobile devices by visiting our website or complete our online enquiry form.

KYOCERA Cloud Connect now with Google Drive. Providing businesses with even more flexibility

CloudCloud computing and cloud storage are becoming increasingly relevant in today’s business environment, as customers want to store and access data from anywhere at any time.  Here we talk with Kyocera’s Product Marketing Manager, George Kharoufeh, about how the cloud works and Kyocera’s new connection with Google Drive that makes accessing your data straightforward and reliable.

George can you tell us about “The Cloud” and KYOCERA Cloud Connect?

The Cloud comprises of any and all applications and services hosted and run on servers connected to the Internet  The Cloud allows users to access from any device at any time, providing that their files are saved ‘in the cloud’. KYOCERA Cloud Connect is the solution that bridges Kyocera’s multifunctional products to two of the top cloud service applications publicly available today.

So what’s the new and improved KYOCERA Cloud Connect?

Well, not only can our Cloud Connect enable scanning and printing of files in Evernote, but now also files in Google Drive, directly from most Kyocera multifunctional product control panels. The application enables scanning and printing of files in Google Drive and Evernote,  cloud service providers, directly from HyPAS enabled Kyocera multifunctional product control panels.

What functions does KYOCERA Cloud Connect allow users to perform now?

The KYOCERA Cloud Connect application now allows users to upload scanned files directly to Google Drive and Evernote from the touch screen control panel of a Kyocera multifunctional product without the need to scan to a PC, laptop or smart device. When a hardcopy of a document is needed users can retrieve and print files stored in Google Drive and Evernote directly from the Kyocera product in file formats including JPEG, PDF and TIFF.

It seems things are just being made easier and easier for us. Can you give us some examples of where KYOCERA Cloud Connect could be used?

KYOCERA Cloud Connect keeps customers connected wherever they are. This means that you can scan to your account and take the data with you and you can also print anywhere in the world on any Kyocera HyPAS enabled device. This application allows for easy sharing of data across multiple  offices globally. For example a large document can be scanned into the Cloud by a corporations  Sydney office. It can then be accessed by any office worldwide– wherever a customer chooses to share the corporate access to their Cloud Connect account.

KYOCERA Cloud Connect is available from Kyocera Document Solutionsor their authorised dealer network.
For more information on Kyocera’s Cloud Connect visit: 
www.KyoceraDocumentSolutions.com.au/CloudConnect
For more information about Kyocera products and services visit our website or fill in an online enquiry form.

Recent BLI awards cement Kyocera as the reliable choice in office printing

LTR SEALS 2008

We have recently been awarded the much coveted Pick of the Year and Highly Recommended awards for both our FS-4300DN and FS-C8650DN printers by Buyers Laboratory’s (BLI)

“We’ve come to expect outstanding reliability from Kyocera devices, and the FS-4300DN was no exception,” said Ian Latham, BLI’s European Lab Manager.

Throughout the industry, BLI is known for its rigorous two-month testing of office-equipment products, including an extensive durability test for imaging devices during which BLI runs each unit for extended periods at the manufacturer’s maximum duty cycle. Other performance attributes BLI evaluate include ease of use, media handling, productivity and value.

BLI bestowed its Pick of the Year award on our FS-4300DN printer as best of the best in the A4 Monochrome Printers for Large Workgroups category. The FS-4300DN also received BLI’s Highly Recommended rating.

BLI subjected the FS-4300DN to a gruelling two-month durability test, and the printer displayed Kyocera’s typical dependability, running smoothly without misfeed or service call. The drum and developer’s capability to last for an incredible 500,000 A4 pages impressed BLI as well. Another plus was the device’s productivity, in particular, its output of up to 60 ppm – highest in its class.

FS-C8650DN_Right_E1

In the A3 Colour Departmental Printer category, Kyocera’s FS-C8650DN was BLI’s “Pick.” It also received the Highly Recommended rating. BLI cited the device’s excellent reliability and productivity. The FS-C8650DN also displayed superior image quality, and its long-life consumables cut waste, reduce environmental impact and lower the total cost of ownership.

Our product marketing manager George Kharoufeh is particularly proud of the awards, “To have been recognised again by BLI means our customers can feel confident in choosing Kyocera as their preferred document solutions vendor.

For more information about Kyocera products and services visit our website or fill in an online enquiry form.

Kyocera Teaching Assistant simplifies educators’ task to evaluate student performances

teaching assistant

This week we are launching an exciting new software that will make life easier for our increasingly pressured educators! Teaching Assistant creates on-demand tests, grading and analysis documents and simplifies the time consuming task of examining and evaluating student performances. With no PC required Kyocera Teaching Assistant is an application that transforms your Kyocera device into an on-demand test creating, grading and analysis hub.

 We understand the demands of the education environment, that’s why we are offering a free 30-day, no-obligation trial! Just email us at marketing@dau.kyocera.com for more information.

Removing the pain of manual grade testing, Kyocera’s Teaching Assistant is easy to use and the finished product is an analytical and graphical PDF result with immediate detail that helps our educators benchmark student performance, identify weaknesses and prepare classroom instruction.

bubble-sheetAd hoc testing can be created at any point, giving educators the chance to create exams that would normally, due to time constraint, fall through the cracks. Apart from the obvious benefits mentioned previously, Teaching Assistant also enhances educator productivity and test and grading accuracy is made more efficient as manual grading is removed.  Teaching Assistant is extremely cost effective; costs are dramatically reduced as answer keys can be printed on plain paper, eliminating the need for special media and scanning systems.

For more information see the Teaching Assistant Software Solutions page here or complete our online enquiry form

KYOCERA – The high performance printer with extensive paper handling capabilities

Does your business have large and demanding workgroups that need fast, efficient and high quality printing options in-house? Kyocera has launched the FS-C8650DN to meet your businesses needs.

We asked George Kharoufeh, Senior Product Manager of Kyocera Document Solutions Australia and New Zealand about the new Kyocera product and its functionality.

 

Tell us about the paper handling capabilities of the new device and what this means for the user:

The FS-C8650DN offers the advanced paper handling functionality of a multifunctional device in this single function printer. This means that the machine is able to offer the user a high paper capacity and the most flexible paper handling options of any printer in the segment.

It can handle up to 8 different paper sizes so if your business needs to print labels or envelopes, posters or banners, booklets or flyers, the FS-C8650DN can print them all. The range of finishing options available include stapling, punching, booklet stitching and tri-folding adding the quality of finish your business deserves. The machines are ideal for industries such as Lawyers’ offices, Dentists or Schools where workgroups require a variety of functions on the one device. ”

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Congratulations to the winner of the Global Service Technician Awards – Kyocera Document Solutions Australia 2012.

We were delighted that eighty four technicians, from our channel partners, registered for the region’s first Global Service Technician Award competing for the title of Best Kyocera Technician. Entrants for the competition weren’t just from Australia; other countries included New Zealand, Papua New Guinea, Fiji, New Caledonia and Vanuatu.

The finals consisted of a theory exam, covering Kyocera hardware and software solutions, as well as a practical test on a TASKalfa 8000i where the technicians were asked to solve three error messages. If the contestant was able to finish the practical test within the time limit, they could move on to a bonus test relating to Kyocera Net Viewer.

The lucky winner, Alexander Stramsek, was invited to join winners from the other regions for a week-long trip to Japan in recognition of their achievements. During the trip they will meet the management of Kyocera’s headquarters in Osaka, and tour the Kyocera headquarters’ facilities. Their full program will also give them the opportunity to absorb some of the local culture of Japan while they visit the sights the region is famous for. All finalists were awarded a certificate to recognise the high standard that they had achieved.

   Finalists:

1st Alexander Stramsek from Multifax DDS, Western Australia
2nd Gerald Sinclair from Corporate Express, Bundaberg Queensland
3rd Charles Danger, Storm Office National, Western Australia

Congratulations to our winners and all participants for a great effort!

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